FAQ
Can I transfer the money to you, and then you pay the other supplier?
Yes, we support contract manufacturing and agency arrangements.
Can I deliver the goods from another supplier to your factory? Then load together?
Yes, that is possible; we can accommodate that.
When will you leave your factory to have your spring festival holidays?
In accordance with China's statutory public holidays.
Can the equipment be installed under hot weather?
Yes, they can be installed in hot weather.
Can your products be installed under the cold weather?
Yes, they can be installed in cold weather.
Can I only buy some spare parts from you?
Yes, we offer both finished products and individual parts.
Can you send your equipment to my warehouse in Guangzhou?
Yes, we support shipping to both domestic and international destinations.
How long does it take you to provide the designing options for us?
The time required depends on the type of product.
What is your product's standardization?
Our manufacturing standard is ISO9001.
Can you design the equipment according to our size?
Yes, we can; please provide product drawings or functional requirements.
How many years has your company been making this kind of equipment?
We were established in 2014, so it’s been 12 years.
Which certificate do you have for your equipment?
Our products hold CE and UL certifications.
How many staff do you have in your factory?
Our factory has 30 employees.
How can I be your agent in my country?
We can discuss the specifics based on the situation.
How far is your factory from the city hotel?
Our factory is 5 kilometers away from the hotel.
How far is your factory from the airport?
Our factory is 60 kilometers away from the airport.
How long will it take from Guangzhou to your factory?
It takes 3 hours to get here from Guangzhou.
Where is your factory located?
Our factory is in Yuyao, Ningbo, Zhejiang.
Do you have a detailed and professional installation manual?
Yes, a comprehensive manual is provided with the product.
Is OEM acceptable?
We accept OEM.
Do you provide sample? Free or charge?
Samples are available, but there is a charge for them.
What is your term of payment?
50% upon placing the order, with the remaining 50% payable before shipment.
What is your MOQ?
The minimum order quantity is 100 units.
Are you a trading company or a manufacturer?
We are a manufacturer.
How long is your delivery time?
The delivery time is 30 days.
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